Emirates Airline
Lost baggage!

My daughter arrived in Sydney from Manchester UK via Dubai, on 31/01/08, but her rucksack didn't. After being passed around from phone number to phone number, manned by staff with an uncaring attitude, and with me also spending huge sums from the UK phoning anyone I could, it eventually transpired that Emirates had change baggage handlers 31/01-01/02.
It wasn't until just before her bag eventually turned up that someone even bothered to tell my daughter that this was one of the communication problems, but it is unbelievable that Emirates Australian staff were still giving out the old number of the previous baggage handling company.

As if this wasn't bad enough, I can't find any details on their website to direct an email to their head office, complaining about their grievous lack of customer care.

Company: Emirates Airline
Country: Australia
State: New South Wales
City: Sydney

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