Jetstar
Do not fly JetStar - Jetstar lies to customers

I had a flight booked with my wife to return to Melbourne from the GoldCoast on the 8th of April. Jetstar rang my wife and told her that all flights from the Gold Coast were canceled due to "service difficulties".
She clarified this was not one flight but all flights for the day of the 8th. JEtstar were very adamant about this. Knowing i still had a flight, i rang seperately to confirm my flight still existed, after which they started to acknowledge the flights were overbooked and were offloading passengers.

I accept flights are canceled and we have to reschedule. I do not accept that we were blatantly lied to by JetStar.

After we found out the issue it took 4 hours on hold and 5 phone calls to resolve the issue..
This included twice being hung up on purpose (they said they were going to do it). They also wanted to charge a change fee because the alternate flights where not within a 24 hour period.

I eventually got a good supervisor who canceled my wife's flights and fixed mine (without an extra fee).

Company: Jetstar
Country: Australia

  <     >