Cathay Pacific
Useless Customer Service

Hi there,

I travelled Cathay from Sydney to New Delhi on 25/04. I am a sapphire (Oneworld) member and was informed by Cathay call centre in Australia (Which they no do not acknowledge) that I was eligible for additional 10 kilos baggage.

On reaching Sydney airport, I was told that i was not eligible and only after I gave them the details of my call to Cathay Call centre did they allow my check in albeit after charging for 2 additional kilos. (I was carrying 34 kilo including hand bag and going by additional 10 kilo allowance, I was under limit by 3 kilos). I must say that without asking I was upgraded to business class from HK to New Delhi.

On reaching New Delhi on 26/04 in the morning, I find out that only 1 of my 2 checked in bags have reached. Unfortunately, the bag that did not arrive had my 3 month old daughters milk and nappies, along with all my clothes (as I was there for a wedding).

Cathy refuse to refund me the excess baggage they charged me and also refuse to refund me the money I spent to buy essentials due to their negligence.

Not sure what recourse I have for this... any suggestions!!

Company: Cathay Pacific
Country: Australia
State: New South Wales
City: Sydney Metro Area

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