Jetstar
Uncaring and Incompetant

I booked a flight home with my family to see my new nephew get christened but unfortunately my brother's partner has only just been diagnosed with post natal depression and so the christening has had to be postponed. The date of the christening has not been reconfirmed for obvious reasons, but despite giving Jetstar 5 working day's notice of our needing to postpone our tickets so that they had an opportunity to sell our tickets again, as well as informing them of our family situation, their response is:

It's physically impossible for us to give you a credit to the value of the flights, but if you provide a medical certificate we can provide you with a credit to the value of the flights.

Excuse me? You are a bunch of lying greedy selfish little unAustralian scammers. Thank you for turning a devastating family event into an outright nightmare. Hope my $1000 means that much to you.

Company: Jetstar
Country: Australia
State: New South Wales
City: Newcastle

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