Jetstar
2 minutes late

After driving 3 hours to catch a flight to a conference I arrived 2 minutes late. After explaining that I had driven 300klms I received no sympathy at all. 30 minutes prior to takeoff is the absolute cutoff no exceptions, " 100% sir, you are not getting on that flight" were her words.

What a pathetic excuse for customer service, it simply does not exist at Deathstar and it's simply not good enough. I am in retail and if I treated my customers like that I would be out of business quick smart. Why wouldn't this be a great answer to my predicament. "Sorry you're late sir but lets see if we can't get your bags check in and get you on that plane".

DEATHSTAR, I hope you go completeley broke, you'll never see me again, and from what I hear a lot of other people also.

Company: Jetstar
Country: Australia
State: Victoria
City: Tullamarine

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