Lan
Poor Customer Service

I was due to fly out of Buesnos Aires (on 20 January) directly to Sydney but 1 week before I received an email saying my flight was moved to the 21st January via Santiago and New Zealand, adding many ho9urs of flight time. This meant I would miss my connecting flight to Perth. I had to change it to the 19 th January. This meant I missed an overnight trip with friend to Montevideo on 18/19 and I had to get a hotel room in Sydney as I would have a 12 hour wait for my flight to Perth. I sent a complaint to LAN and some fool replied saying they have the right to change flights and safely if important to our customers. I have no idea what safely and a flight change have to do with eachother.
Dont use LAN. I had much better and more professional service with TAM and Avianca.

Company: Lan
Country: Australia

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