Jetstar
Service

I recently travelled from brisbane to launceston with jetstar.i checked in with the computer turminal after buying a ticket online. when i tried to board the plane i was told my boarding pass was not scanning and i had to go to the service desk to get another one. when i got to the service desk there was about 20 people in the line and they were paging me for a final boarding call. i asked the staff member directing people for assistance. 3 times. he would not even listen to my querie, he would not even let me speak. after hearing my name being paged 3 times i went back to the gate where they scanned my pass ok and told me i was ok to board the plane.
this left me very destressed. i wrote to jetstar regarding what happened but have never heard back. i fly a lot and used to enjoy it. unfortunately these days even being 202 cm tall and not being able to fit comfortably on a bus seat, i prefer catching a bus. at least the staff are friendly and helpfull.

Company: Jetstar
Country: Australia

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