Malaysia Airlines
Bad service, bad communication, can't advise correct departure and arrival times

So I'm not the only cantankerous, frustrated person with MAS it seems, good to know! (maybe I AM the only cantankerous one!)
I am still experiencing problems with the discrepancies in departure and arrival times for my upcoming trip 20 August it is now 6th August and my online account still shows the wrong time. My emails to and fro with MAS (ibesupport@malaysiaairlines.com) continue to be pointless and disappointing. To confuse them even more (and mind you MAS staff are not prone to confusion) I have highlighted a similar discrepancy in my father's departure/arrive times (also web vs email confirmation)

For a bit of comedy (you have to laugh it off sometimes as anger is an energy waster) read on..

1. May. Purchased ticket. Email itinerary shows departure time 1830, 13/11/.
2. 2 August. Checked MAS web account. Departure time 13/11.
3. 5 August. Wrote to ibe@malaysiaairlines.com to
a. request an explaination for the discrepancy
b. ask for the correct time
c. complain that if there had been a rescheduled time, no email had been sent out to inform the passenger.
4. Received a reply:
"Regards to your email, please be informed to refer directly to our nearest ticket office for your confirmation as our end reviewed there is a reschedule on your ticket dated.

Kindly be noted, not all the flight time will reschedule, its depends on the traffic airlines and and it is not our control."
5. I replied :
"Your response does not provide an answer to my queries.

I have highlighted a discrepancy for Booking Ref ABC in my email below.
I have no issues with the changes in departure time, but I expect a response on the correct departure times for both KL to Perth, and Perth to KL. You have not provided any answer and have instead asked me to check with the ticketing office.

What is the point of booking my tickets online when I have to refer back to the ticketing office for the correct time??"
6. They replied:
We sincerely apologize for the problem you have encountered. We already highlight to the respective area to investigate the incident experienced to you. Please allow us to apology for the incident happened or any inconvenience caused.

Duh???
7. I wrote:
"Your apology does not answer my question.
I'm asking this for the third time: What is the correct departure and arrival times for booking reference ABC?"

... and so my saga continues so stay tuned

Company: Malaysia Airlines
Country: Australia
State: Western Australia

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