Qantas Airlines
Baggage and flight

I am still waiting for my baggage to be found or replaced. I had damaged baggage so handed it in, this was in December. It is now 2011 June and still have not got my suite case back. I have rung and they said that they dont have it they sent me a Kmart suite case worth around $35.00 this was nothing like my suite case that was part of a set. Told them I would not except this and wanted my case back. Whats more I did not give them permission to replace my case. Was told by one of the people that it was probley old and I should take what I was given then she hung up. I still have the code for the case but no one wants to deal with it. I was also told to lend a case if I need one. What do you do.

Company: Qantas Airlines
Country: Australia
State: Western Australia
Address: P O Box 2061 South Hedland
Phone: 0404138298

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