Jetstar airline
Atrocious service & lost luggage

Newcastle to the Gold Coast and return, Our luggage was lost and we also had the worst experience outward but coming home with a husband having heart surgery tomorrow we had a terrible experience then when our luggage was found it got no better. No explanation why our luggage was sent to Tokyo then Melbourne then back to Newcastle. The girl Michele at Newcastle airport last night rang to say our cases were coming then, then 10mins later rang back to say they were not coming till this morning Tuesday when I went off the rails about that she hung up on me so Michele at Jetstar Williamtown this surely that is not good customer relations, she didn't help our anger one little bit. We didn't stuff up JETSTAR, you did

Company: Jetstar airline
Country: Australia
State: New South Wales
City: Newcastle

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