Bravofly
Money Held

I used the company Bravofly to book my return flights from Bangkok - London Heathrow. I completed the booking and received a booking reference. However, the next day I received an email from their customer services saying they had cancelled my flights. Upon checking with my bank and discovering the funds had been taken and held from Bravofly I called up their customer services helpline. I talked with a gentleman who was most unhelpful and told me to "talk to my husband" about it. I was informed that the flights had been cancelled due to security reasons and the money would be held for "up to 10 days". When I was not given any more information about my flights - and whether I could re-book at the original price, I asked to speak to a manager. I was then told that the "manager doesn't talk to customers." So, in short, I have had a substantial amount of money held from my account with no flights to show for it. Additionally, I cannot book through this company but have to book direct, which will cost an extra $600. This is totally unacceptable.

Company: Bravofly
Country: Australia

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