Coles
Mistreatment of staff

This is the second time in 2 years that I have personally witnessed junior staff being bullied by so-called managers. The first time was at the new Aldi store in Wentworthville when a supposed "manager" was addressing a junior staff member about store issues. This was done in full view of customers and was very humiliating for the junior staff member. If there is any issue to be raised with a member of staff it should be done privately so that it doesn't cause embarrassment to the worker or customers. I complained about this incident and I have not seen that particular store "manager" since. When I witnessed the same scenario in Coles, Parramatta/Westfield, I was horrified once again. Here was the store "manager"
reprimanding a junior staff member in full view and earshot of customers. Two things came to mind:- 1. where on earth did he receive management training?, and 2. if this is the disrespectful way he treats his staff, then what is his true attitude towards his customers? I'm aware that everyone these days is overworked and underpaid, but that's simply no excuse for bullying. On a positive note, the manager at Coles, Stockland Mall, Merrylands, seems to know what he is doing, and in my experience has always been polite and respectful towards staff members.

Company: Coles
Country: Australia
State: New South Wales
City: Greystanes

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