Konsortium Express Tours Malaysia / Singapore
Sub standard Service

Taking an overnight express from malaysia to Singapore by Konsortium Express Tours we were abondened at the immigaration check point by an ignorant non english speaking driver at 4am. Only through the goodness of other drivers at the checkpoint did we reach Singapore and when we arrived at the office in Singapore and complained we were met with an obnoxious person by the name of Serline Pang who claimed to be the manager. If she is the manager then i can understand the standard of service provided to us. She has no idea of customer service and conflict resolution and needs a lot of training. I would advise tourist planning to take the bus from malaysia to stick to reputable companies like Transtar who we travelled back with and were treated very well.

Company: Konsortium Express Tours Malaysia / Singapore
Country: Australia

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