Guthy-Renker Australia
Inaction and Misleading

I requested a TRIAL PACK of their product and while not overly impressed with it, and certainly did not wish to continue using it, I did not regret trying it. UNTIL...

One Month later, on my Credit Card I notice another Charge which I immediately queried - by phone. I was informed in some SMALL PRINT SOMEWHERE (nowhere in anything that was sent with the Trial Pack nor obvious to the naked eye on any accompanying documentation either online (receipt/remittance advice) that I would be billed for subsequent months for Future Supplies.

I am a well-educated, well-read and generally savvy middle aged woman and they managed to camouflage the details from me; there can not be any doubt they intend to mislead and force these follow up products onto one.

However, after 2 phone calls, I was given a RETURN AUTHORISATION NUMBER - and told that the PRODUCT which I should receive shortly, was to be returned (at MY EXPENSE) and my Credit Card would be credited with the amount debited.

I EXPRESS POSTED their product back to them upon its arrival (it had arrived the day after my phone call) after first opening their Box - they insisted - and filling out the FORM inside with the products and including the RETURN AUTHORISATION NUMBER they issued to me.

Over a Fortnight Later and no credit entries from them on my Credit Card, I attempt to ring them to discuss my plight.

Their receptionist/telephonist alerts me that they have a huge log of Calls and someone will ring me back. Not today, probably tomorrow.

This isn't acceptable. The public needs to be warned of this type of Company. They are Deliberately holding off refunding my money for product - unwanted and unsolicited.

I await any advice, recommendations you can offer.

Company: Guthy-Renker Australia
Country: Australia
State: New South Wales
City: Sydney

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