Coles
Overcharged again

19-5-10
To; Coles Hornsby Westfield unit ATTENTION STORE MANAGER-...
From Mark Adelman-Customer 33 Balmoral Street Waitara NSW 2077 8403 5447
0450023543
8am
Mail to: Me- c/o p.o. box 1866 Hornsby, Westfield NSW 1635

Sir,
Once again for the ‘11th.’time this year (that’s 20% of the time I shop in YOUR store during a 52 week year) I once AGAIN have been overcharged forcing my return to adjust it at great inconvenience and loss of my time. I am employment recruiter 25 years around the corner. (90 Georeg St./504)
I use my mastercard. I bought nappies and some other items which should have come to $12.00-instead I paid $21!!...
I shop each Sunday and see Deepikra, Kasha or others. They are lovely. Today at 6;30am in your store with another employee I again had a problem!! That is 1 time out of evry 10 I am there I either get spoiled fruit in the middle. Overpay, have items left out of my bags or am overcharged.
I can not, and will not tolerate it again. I spend approximately $22k a year there on food. If you value me a a customer give something back now for my inconvenience and stress I suffer. My option is to take my business elsewhere. You know- WALMART, from my country, America is coming to Sydney this year!! I am certain of as they are my CLIENT for the last 7 years. When they show up Coles, Woolies, Target and Kmart will have a run for their money and may not last. If I were you I would do everything in my power for your retention of your own customers. A little service afetr the sale goes a long way with me!! I MUST NOW WAIT FOR THE CREDIT ON MY CARD TO COME THROUGH IN DAYS AND BE WITHOUT IT AS FREE ON MY CHARGE ABILITY!!!SMALL AMOUNT- STILL A HASSLE!!!

A gift card for any amount you deem fair is fine with me to earn back my interest. My trust can only be earned back by the elimination of the above mentioned problems. That will take time. I own a business to- with the customer you, me or any store is Nothing!! Out of business!! We pay the bill.
I shall not return until I hear back from you. I am a reasonable man. If you wwre on the receiving end of my experience ther you would clearly agree.
Respectfully yours,

Mark.

Cc; file

Company: Coles
Country: Australia
State: New South Wales
City: Hornsby

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