Modnique
Inferior Goods

DO NOT BUY JEWELLERY FROM THIS SITE!! I paid $4000 for a diamond ring which Modnique claimed retailed fro $29 000. I took it to have it appraised and was told the diamond was pretty much worthless because it originally had many imperfections and blemishes which but had been "enhanced" by drilling out said imperfections and the holes were filled with clear silicone. I am an international customer and was lead to believe that, as my order was shipped via Fedex, I had 60 days to return my goods. I requested a return authorisation number in plenty of time to return the ring but was asked to wait 48-72 hours for a response three times. I was eventually offered store credit instead of a refund because apparently I was only entitled to the 30 day money back guarantee due to the fact that my goods were shipped via regular Fedex, not Fedex International Mail Service (as if I would know the difference, being from a different country and all!) I got sick of getting the run around so I ended up phoning them at 10pm my time and was told the supervisor would call me when she got in an hour and a half later. I stayed up until 1.30am and received no phone call so I called them again at 7am my time and finally got to talk to the manager who kept putting me on hold (obviously to check her "script" of responses to my concerns!) After 30 minutes of excuses, I was asked to call back the next day so she could give me a definite answer as to whether I could get my money back or store credit (she must have run out of script and needed to consult with her script-writers!!). I called back the next day only to be told I would not be able to get store credit OR my money back! She had done a complete 180 and acted like our previous conversation had never taken place. BUYER BEWARE!!! Their returns policy is full of loop-holes and their jewellery is DODGY!!!

Company: Modnique
Country: Australia
State: Western Australia

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