Our company contacted Clover Business Development, run by a Melissa Mietz, after an internet enquiry & phone conversation and subsequently engaged her to deliver telemarketing services.
We were initially impressed by her promised ability to deliver the simple phone follow up services we required and mobilise quickly.
Payment was requested and made in full prior to the commencement.
The project commencement date was 27th May with a two week timeframe.
From the time payment was received phone calls were not returned, the promised training and introduction to team did not happen, communication was next to impossible to establish.
This triggered warning bells and promted another enquiry to Clover's 'CEO' and service provider Melissa Mietz as to the companies abilility to fulfill on their commitment before the project actually commenced - we would have preferred to know and take services elsewhere as time was pivotal to our project. This very tactful and open enquiry generated a strong response, though ultimately with an assurance the company could in fact deliver the promised (and paid for) services as monies paid would not be refunded.
The project apparently commenced. After 4 days of minimal contact, conflicting reports about the status of the project and multiple inconsistent assurances progress was being made, we were told work had been completed - an 80 hour project in 4 days, with one person only in operation for three of those days, making interstate calls which cut calling time to 6 hours per person per day.
Melissa, despite repeated tactful requests and genuine attempts to discuss our concerns and be open to possible misunderstanding, has not given any evidence of having completed the project, has not returned the completed call list and given the promised & industry standard client call update. Melissa became highly agitated and volatile when questioned, making a conversation to come to an understanding a challenge.
We are at a loss as to how to tactfully approach this issue to 1. at very least have our project handover happen (as simple and easy as sending an email list update if the project had actually been completed) or 2. if incomplete (the only scenario that would prevent the simple return of an updated call list), to obtain a refund. It will be followed through both legally and through channels such as this to secure an acceptable outcome.
We post this as a warning to others to beware and fully informed when making a similar business choice and to know that not all is as it appears at face value - ask the questions, be very sure of who you are engaging, that they actually can and will deliver, have all agreements clearly in writing and do client reference checks beforehand.
Business lesson learnt - at a cost. Thankfully not a large 'investment' in learning in this instance...