RM Williams
The Bush Outfitter boots spoilt, 4mth delay, Victoria

1.On Feb2 08 at the Collins st store of RmWilliams we put in a pair of boots with perfect custom handmade tapered elegant heels to be re-soled (the heels were perfect and unworn). The heels were ADMIRED by the staff in the shop as they were put in. The staff was interested in how we got RM's to do this special heel on them..($100 for resoling).

Weeks later the resoled boots came back, with the heels replaced with standard harsh craftsman heels.

I travelled into the store again, asked for the heels to be tapered as were the original. Weeks later, boots came back with a minimal taper at the centre back, not the proper tapered & minimally higher heel as I described and as were on them originally.

THIS HAS NOT BEEN RESOLVED. The boots are spoilt. Fine for farm work but not for the city. The shop blames the factory. I believe the shop did not do the paperwork properly nor bother to listen or note what we clearly asked for. The shop has NOT helped in any way or taken responsibility.

2.On 2 feb, at the same time, ordered and paid in full($100 EXTRA to do it it person!) for boots to be made and the heels to be copied from this pair of rmwilliams boots which we were putting in to be resoled.

IT is now 4 MONTHS SINCE I PAID THE $100 PREMIUM TO COLLINS ST and my boy has not got his new boots which RMWilliams told us would be made with 3 or 4 weeks.

This is appalling. The shop has been arrogant and lazy in not specifying what was needed for the 2 pairs of boots.

We are return customers to Collins st. RMWilliams and long term customers of RMWilliams. We have been treated very badly. The shop keeps promising the boots will arrive. I have spent a lot of time complaining and driving in there and so on, also major complaint to the company in Adelaide and was told that I would be phoned by the factory which did not happen.

I dread how the new boots will be heeled. I do not want to go thru the whole episode again. Be warned. Get something better in writing from the shop if you order, give minimal deposit. The ordered boots were the most expensive an d I paid for it all in advance.

WE HAVE BEEN RIPPED OFF.

Jan
melbourne, vic.
Australia