How do you justify this :-
In October 01, we purchased a JVC entertainment package unit which included, a TV, amplifier, DVD, surround sound speakers and a CD player.
Total package cost:- $2806.00
In June 02 our amplifier broke and went into the repairers for 8 weeks, without the amplifier we were unable to listen to our C.D player, radio or watch DVDs, after I complained about the length of time you begrudgingly given a 3 month extended warranty on the amplifier.
The following month our TV started switching itself off and faulting, and had to go into the repairers for 5 weeks, after 1 week of having the television returned to us supposedly fixed, the problem still continued switching off, so off it went back again to the repairers for the second time for another 4 weeks. We only had it back 1day and it happened straight away, so had to go back in for the third time and the last time they had it for another 4 weeks being returned to us on 30.10.02.
NOW the same television has started faulting again, we have delayed putting back into the repairers as we know the same thing is going to happen to us, that is being without a TV for weeks again. A few weeks ago the television started freezing, a different problem this time, the volume would disappear and you can't switch the TV on, off or up it would freeze and also the TV would start switching itself on and off and the lights on the TV control panel would still be on. It has been doing this for about a month or maybe more, very irregularly at first but now it has deteriorated and we are forced to put in back into the repairs AGAIN.
JVC have never once apologized for our inconvenience, and have been quite rude, and even accused us of making the whole story up about the TV, and they suggested to send one of there electriainc to inspect our electrics. I informed you we already had a whole wiring and inspection done by Energex 2 weeks previous, but you still weren't interested and didn't want a copy of the Energex report.
After consumer affairs contacted them JVC actually lied and informed them, that our electrics were causing the fault and surging the television and their was nothing wrong with the t.v or the neighbours electrics were doing it, this is clearly untrue and the repairers, and Energex can verify this.
We have not only been without a TV but also our DVD player again as that is the only TV in the house. On the third occasion the TV went in to the repairers, the delivery man saw how upset and inconvenienced I was and he actually lent us a small portable TV of his own as we were without a TV again (bearing in mind I have two children under the age of 6)
The repairers have confirmed that they have been running the TV for 40 - 60 hours each time they have had the TV possibly more, to try to rectify the problem, which would surely be running the shelf life of the TV.
why can't a multi millon pound company just compensate us with a new t.v or our money back, its not a lot to ask
I
Laura
oxenford
Australia
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