We would like to file an official complaint against the following organisation:
Level 20, World Square
680 George Street
Sydney, New South Wales
We paid money to them for a project but required the work to be done speedily. They failed to deliver in time and the people who were going to carry out the project also failed to communicate anything with us. This is why we eventually decided to request a refund of the money that was paid to Freelancer.
Their Terms and Conditions are published here https://www.freelancer.com/about/terms. We believe we have complied with all these conditions. They simply will not reply to any of our messages either via their website or email.
The amount we paid and which we ask to recover is USD113.85. We have initiated a request for a chargeback through our bank also.
I would be grateful if you could advise what recourse we have in Australia against this company and what kind of support and advice your organisation is able to provide us with.
Thanking you and looking forward to hearing from you.