i gave my c/c card # for a trial web site. it was supposed to be free for a 30 day period. i was fortunate to be aware and i read the fine print. in order not to be charged, you had to cancel within 30 minutes not 30 days. i went ahead into the site to discover it was nothing like their ad discribed.
so i immediately went to the customer service page. that page was full of mumbo jumbo. it was very difficult to navigate the pages to finally find the phone #. i called and canceled within the 30 minutes but barely. however they still charged me $1.97. they told me that was not their fee but that it was my bank charging that fee for age varification. thats bs! I believe that is also illegal. the company i was dealing with was pvest.com. the next day they debited my acct. $19.99 from a datesnow.com(bastards)
i had no idea who datesnow was so i did a search and sure enough there was rippoffreport/badbusiness as i was scrolling down the page i saw pvest and powervest. so now i knew who carged my account and went back to my bank statement to look for more unauthorized charges. i discovered 2 more for $19.99 each and 1 for a whopping $79.99 all within 30 days but split up between 2 statements. so i called the 800 # and someone answered the phone quickly. i was very pollite. i told him the situation and asked if he would please reverse the charges. he said that he would be happy to reverse the charges and asked me why i thought he was giving me a refund. no why? he said it was because i said please.
I'm thinking, oh no these guys are really big time crooks. anyway, he said my money would be in my account within 10 days. i immediatelly called my bank and put a freeze on that card and told them what had happened but i wanted to wait to file a claim until after 10 days. i checked at 10, 11 and 12 days. no refund. so i call datesnow/pvest and was told that they made an attempt to refund my account but the it came back as bank error. i called my bank to varify his story and he was lying so i filed a claim. my bank instantly credited my account all charges made by that company and 2 returned check fees.
i was to be notified by mail as to the outcome of their investigation. i recived a letter from my bank approx 10 days later. it said my claim was denied because the merchant credited my account on the 19th & 20th in the amount of $1439.64. one look at my statement and you know that never happened. they said since the amount of credit exceeded my claim that the bank was going to debit my account for the money i recieved for that claim. now i'm really mad. i had to open a new claim.
they didn't give me my money up front this time i had to wait until they had concluded the re-investigation. that was 3 weeks ago and i have still not heard back from them dispite my calling at least every other day. it has been over 6 weeks from the date of the original claim. what a nightmare. people like this should be shot. damn crooks. i will diclose the name of my bank pending the outcome of the re-investigation
Simi Valley, California