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Complaint / review / scam report
Toyota
Toyota Charge $700 for $30 solution

I have a 1994 2.8D 4x4 D/C ute. The high pressure steering hose failed. Bargaining on a guarantee from Toyota I ordered a genuine part from Rockingham Toyota, Perth WA.

Received Part on Friday, Installed on Saturday, Failed on Sunday and returned back to Toyota on the Monday. The hose has sprung a leak at one end at the crimped connection. Immediately the Toyota representative at the parts department concluded the following:

The Pump Pressures must be too high.
The steering oil used is dirty.

I was confronted with the following prerequisites before a possible claim will be considered after I provided proof that the existing pump and motor was original:

First and foremost I must have the pump tested to proof correct pressures: Toyota would charge $530 to perform.
I must order a new replacement pipe.

The pipe will then be sent away for inspection and a possible claim then be considered. Loose Loose situation!!!!

Had pipe fixed by Enzed High Pressure Pipe repairs for $30. It is now 5 months and about 10000km later and still going strong.

Toyota Management at best was willing to offer me $30 refund on providing proof of repairs to original.

APPALLING!!!

Toyota you BULLY!!!


Offender: Toyota

Country: Australia   State: All Country   City: Rockingham, WA

Category: Cars & Transport

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